Daily observation:


A letter I recieved from United Healthcare reads:

“If you require additional assistance, please call Customer Service at 1-800-444-6222. If you are hearing impaired and require assistance, please call our TTY/TDD line at 1-800-201-4875. Please call 1-800-303-6719 for assistance in Chinese, 1-888-201-4746 for assistance in Korean, 1-800-499-439 para ayuda en espanol, or the number on your Oxford ID cad for assistance in other languages. Interpreters are available ..”

Let the comments begin:
Ok. Why is the spanish portion written in Spanish halfway through a letter already written in English?

And if I spoke chinese or Korean, why isn’t that written in Chinese or Korean? I hope I knew english so I could get through the letter and understood that I could speak to someone in Chinese or Korean… because if I could make it that far… do I need to speak to someone in Chinese or Korean? Why are spanish speakers given different treatment?

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